At FITCO the customer and customer satisfaction are our primary concern.    This calls for an approach in which the quality of the finished products and services provided must meet the customer’s highest demands. FITCO therefore does not confine itself to just checking the end-product, but implements an efficient quality policy to ensure appropriate monitoring throughout the entire production and sales process.

From selecting the raw material to producing the end-product, we implement a series of tests that ensure a constant level of quality and traceability in the production cycle of our products.

Quality means satisfying the customer‘s expectations in terms of products and delivered services. Quality is not confined to those departments which come into direct contact with the customer. It is a key principle for all employees of the FITCO group as they perform their work, whether in production, sales, accounting, customer service, R&D or purchasing. Every employee contributes to quality in its own field.

FITCO is ISO 9001:2015 certified by Lloyd's

Certificate

We recognize that our customer's evaluation of our performance is critically important to our overall reputation and that our customers' satisfaction is the key factor in our success.

We invite all of our customers to let us know what they think of our performance, and how we can serve them better, by submitting our Customer Feedback Form.